New Client Policy
All consultations and sessions will be held virtually via Google Duo. During your consultation we will cover your medical history, current product usage, issues you're experiencing, and various concerns you may have. We will also create a protocol draft suited specifically for you. As a new client you have exclusive access to custom recipes and the ability to work hands on with me to formulate your products and regimen.
All of your documents will remain confidential and be accessible to you in your own personal Google Drive Folder and Client Portal. Documents include but are not limited to your Client Intake paperwork, Wellness Protocols, and Session notes.
If you’re late to your consultation, your time will not be extended. If you miss your consultation without rescheduling, or notifying us at least 12 hours before your appointment, you will have to book a new consultation and pay the consultation fee again. If you miss your second consultation after rescheduling or rebooking without notice, you will be barred from booking again.
In order to be eligible for a full refund, you must cancel your consultation at least five days prior. A missed consultation will result in a $25 service fee. A missed Wellness Session will result in a $15 service fee. Appointments are manually rescheduled once service fees are paid. You will be barred from booking if you continue to miss appointments.